Service Agreement

Last updated: 3 October 2026.

These terms explain how shipping enquiries on surelinklogistics.com work. They are not a booking. A confirmed shipment follows the quote or written confirmation for that shipment. If that confirmation and this page say different things, the confirmation applies to that shipment.

1. What SureLink handles

SureLink Logistics coordinates China-to-India shipments. Depending on the cargo, that can include supplier pickup where it is available, consolidation, express or courier, air cargo, commercial shipments, import coordination, and delivery toward an agreed destination in India. Not every option is available for every product or city.

Public locations named on the website are New Delhi, Guangzhou, and Shenzhen.

2. An enquiry is not a booking

The contact form, a WhatsApp message to +91 9311022121, or a WeChat message to SureLink_Logistics is a request for a quote. It becomes a booking only when both sides confirm that shipment in writing, including by email or message.

We do not publish one transit time for every shipment. Timing depends on the pickup city, the service, the commodity, flight movement, customs, and the destination.

3. Information you provide

You are responsible for the accuracy of the product, weight, dimensions, value, battery or wireless details, supplier location, and India destination you send. If the cargo is different from what was quoted, the price, the route, or whether we can accept it can change.

4. Acceptance

Whether a shipment can move depends on the product, carrier and airline rules, and applicable customs requirements. The website does not promise customs clearance, and it does not promise customs-free movement.

5. Price and weight

The quote for that shipment states the price and how weight is charged. Do not treat any figure on the website as a rate. If the weight, size, or commodity changes, the quote can change.

6. Duties and taxes

Import duties, GST, and similar government charges are not included unless the quote for that shipment says they are. They remain the importer’s responsibility unless that quote says SureLink will collect or pay them.

7. Delays

Airlines, customs, weather, and other parties outside the handling that was agreed can delay a shipment. A quote is not a promise that the cargo will arrive on a particular day.

8. Liability and insurance

This page does not set a compensation amount, a claims deadline, or an insurance cover. Any limit, claim window, or insurance applies only if it is written into the quote or confirmation for that shipment. Insurance is not included unless that document says it is.

9. Delivery

Delivery is coordinated toward the destination and delivery type that were agreed. If delivery cannot be completed, we contact you using the details you provided.

10. Payment

Currency, amount, and when payment is due are stated on the quote or invoice for that shipment. This page does not set a payment period.

11. Contact

Email sales@surelinklogistics.com, WhatsApp +91 9311022121, or WeChat ID SureLink_Logistics.

Related pages: Privacy Policy and Cookie Preferences.